Our Shipping And Return Policies were last updated on 12/29/2021
Order Processing Times
All our orders placed on www.rmwrapsstore.com are processed within 1-2 business days. From there, orders are passed to their respective third party warehouses for fulfillment/shipping. Items in stock in the U.S. take 1-2 business days to be shipped. From there, orders take 1-5 days to arrive at most locations in the United States. Items in stock at manufacturers’ locations overseas typically take 3-4 weeks to arrive from overseas, and from there 1-5 days to arrive at most locations in the United States. Items not in stock at either location (backordered) are given ETA’s on a case-by-case basis from the manufacturer. Because of this, we recommend contacting us to check item availability prior to placing your order.
Orders are not shipped or delivered on weekends or holidays. If we do not receive all of the information needed to properly process your order (verified payment, shipping address, etc), RM wraps will contact you explaining the additional information we need from you. This can delay processing times.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation Email once Your Order has shipped from the state-side warehouse containing your tracking number(s). The tracking number(s) will be active within 24 hours.
Domestic Shipping Options
All architectural finish orders are shipped via Fedex Ground or UPS Ground shipping. Once shipped, orders will take 1-5 business days on average to arrive.
Below is a list of shipping costs, based on order size.
Partial Rolls (328 Ft² or less)
Full Rolls (656 Ft²)
Shipment to P.O. boxes or APO/FPO Addresses
Due to the size and nature of our architectural finish products and shipping methods, RM wraps cannot ship architectural finish vinyls to P.O. boxes.
RM wraps offers shipping services in the Domestic United States only. International customers are welcome to order from us, if they can provide their own shipping account information from services such as Fedex or DHL. To set up an international order, please contact us at email@example.com before ordering.
Customs, Duties and Taxes
RM wraps are not responsible for any customs, duties and/or taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer.
RM wraps is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. RM wraps will provide assistance as necessary until the claim is processed by the carrier, then we will process your replacement product. Please save all packaging materials and damaged goods before filing a claim.
You must inform us about defects, shortages, or any other discrepancies between what you ordered and what you received within 3 days of receiving your order. From there RM wraps will work with you and the supplier to resolve any issues.
Refunds, Returns, and Exchanges
All vinyl products purchased are custom-cut to a specific order, and are not returnable or exchangeable. Please take special care to order carefully and completely; we always recommend ordering samples prior to placing a full order.
Ask all questions before placing an order. When buying one of our products, please note that the item is being sold only as described. No changes or alterations to the item (except in the case of color / finish prior to shipment) can be made at any time and will not constitute grounds for a return.
Please note that products ordered at different times may have different lot numbers, therefore we can not guarantee a color or pattern match. Rm wraps and partner manufacturers are always making changes to provide you with the highest quality products. Rm wraps does not guarantee any application of our films. We are here to help if you need tips on installation but can not be held responsible for installation failure.
For any shipment that is refused or returned due to incorrect address provided by the customer, you will be responsible for fees associated with reshipping items.
If you have any questions about our Shipping Policy, You can contact us:
- By visiting this page on our website: www.rmwraps.com/contact-us
- By sending us an email: firstname.lastname@example.org