Damaged Items
RM wraps is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. RM wraps will provide assistance as necessary until the claim is processed by the carrier, then we will process your replacement product. Please save all packaging materials and damaged goods before filing a claim.
Order Discrepancies/Shortages
You must inform us about defects, shortages, or any other discrepancies between what you ordered and what you received within 3 days of receiving your order. From there, RM wraps will work with you and the supplier to resolve any issues.
Refunds, Returns, and Exchanges
As of March 1, 2020, all purchases made on our architectural film website (www.rmwrapsstore.com) are subject to Shopify's and Shopify Payments' terms of service, including their policies on Transaction and Credit Card Fees. Any order cancellations must happen prior to your order being cut and shipped, and will be refunded minus Transaction and Credit Card Fees (typically around 3%).
If your order has been cut and/or shipped from the warehouse or the manufacturing plant in Japan, cancellations cannot be accepted. Subsequent returning charges of 35% are applicable on all cancellations.
All vinyl products purchased are custom-cut to a specific order, and are not exchangeable. Please take special care to order carefully and completely; we always recommend ordering samples prior to placing a full order.
Ask any and all questions before placing an order. When buying one of our products, please note that the item is being sold only as described. No changes or alterations to the item (except in the case of color / finish prior to shipment) can be made at any time and will not constitute grounds for a return.
Please note that products ordered at different times may have different lot numbers, therefore we can not guarantee a color or pattern match. Rm wraps and partner manufacturers are always making changes to provide you with the highest quality products. Rm wraps does not guarantee any application of our films. We are here to help if you need tips on installation but can not be held responsible for installation failure.
For any shipment that is refused or returned due to incorrect address provided by the customer, you will be responsible for fees associated with reshipping items.