All vinyl products purchased are custom cut to a specific order, and are not returnable or exchangeable. Please take special care to order carefully and completely; we always recommend to order samples, they are available at www.rmwraps.com or www.rmwrapsstore.com
Ask all questions before placing an order. When buying one of our products, please note that the item is being sold only as described. No changes or alterations to the item (except in the case of color / finish prior to shipment) can be made at any time and will not constitute grounds for a return.
Rm wraps will replace or exchange only for those products, which are deemed to be incomplete or defective by a company representative. All products are quality-assurance checked for flaws and completeness before shipment. You must inform us about defects, shortages, and exceptions within 3 days from receipt of order is considered complete. There are absolutely no replacements, exchanges or refunds issued after product is installed.
Please note that products ordered at different times may have different lot numbers, therefore we can not guarantee a color or pattern match. Rm wraps and partner manufacturers are always making changes to provide you with the highest quality products. Rm wraps does not guarantee any application of our films. We are here to help if you need tips on installation but can not be held responsible for installation failure.
Please know if a claim needs to be filed for the product it must be sent back within the time frame to file a claim with that company "usually 30 days depending on the manufacturer" if the time frame has exceeded this period we are not able to issue any type of replacements or claims. We are not held accountable for any film that is not handled within that procedure.
Defective items may be returned for an exchange of the same item only. All items must be in "new" condition, in original packaging with all contents included. Any discrepancies could result in a delay or partial forfeiture of your credit. No cancellation, refund, or exchanges on special order items or custom cuts for architectural vinyls. Shipping is non refundable.
Rm wraps will not be liable if you order the wrong product. If you receive a product that does not match the description, please contact us immediately and we will resolve the issue. For any shipment that is refused or returned due to incorrect address provided by customer, you will be responsible for fees associated with reshipping item. Shipping costs are not refundable. We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.
- Were shipped from warehouse within the past 30 days.
- The items have not been cut or processed in anyway.
- Wallcovering must be in full, uncut rolls.
- Textiles must be in pieces 10 yards or larger.
- Items must be standard running line items (custom items and items that received special finishes cannot be returned)
If the items you are returning meet these requirements and you would like to proceed with the return I will issue you a written Return Authorization and will advise the address to send the goods back to. You will be responsible for the return freight fees. Please also note that freight charges from the original invoice will not be credited. Your credit, less the 40% restocking fee, will be applied to your account once the goods have been received back, inspected and determined to be of first quality.